Privacy Policy For Our Water Restoration Company

Who We Are

Boston Water Damage Pros, founded in 2015 by Charles Phillips and Mel Stiles, provides restoration services in Boston, Massachusetts. This policy explains how we collect, use, and protect information you share on https://waterdamagebostonma.info/.

We handle personal and property data with care to deliver quality service while respecting your privacy. Our team, based at 385 Neponset Ave, Boston, MA 02122, United States, follows strict guidelines to keep your information safe and only uses it for legitimate business needs like scheduling, estimates, and repairs.

This policy applies to all users in Boston, MA, and outlines clear steps for how we manage data responsibly.

Information We Collect

We collect information you provide, like names, addresses, and contact details, when you request services or submit forms. Job and property details, such as damage descriptions or measurements, are gathered during assessments.

We may take photos or create documentation for restoration work and insurance claims. Device and usage data, like IP addresses or browser types, are collected when you visit our site. Cookies or similar tools track site activity to improve user experience.

We may also receive information from service partners, like insurers or subcontractors, when coordinating projects. All data collection supports our restoration work in Boston, MA, and complies with applicable laws.

How We Use Information

We use your information to deliver restoration services, schedule appointments, provide estimates, and process billing. It helps us create insurance documentation, ensure safety, and maintain quality control.

We also use data for customer support, responding to inquiries or resolving issues. Site usage data improves our website’s functionality and user experience. We analyze information to prevent fraud and ensure compliance with laws in Boston, Massachusetts.

Your data supports practical needs, like coordinating repairs or tracking project progress, and is never used for unrelated purposes. Our focus is on delivering reliable service while keeping your information secure and private.

Cookies and Similar Technologies

Cookies and similar tools help our website function and improve your experience. They track visits, preferences, and site performance, like which pages you view most. We use session cookies, which expire when you leave, and persistent cookies, which stay longer.

You can limit or clear cookies through your browser settings, but this may affect how some features work, like saving preferences. No personal information is collected without your consent, and cookies are used only to enhance site usability and performance for visitors in Boston, MA.

Sharing and Disclosure

We may share information with service partners, like subcontractors, to complete restoration work. With your permission, we share data with insurers for claims.

Payment processors receive necessary billing details. We share information for safety, compliance, or legal requirements, such as responding to court orders. Your data is never sold or shared for marketing. All sharing follows strict agreements to protect your privacy.

Our partners in Boston, Massachusetts, are chosen for reliability and must follow our privacy standards to ensure your information remains secure during restoration projects.

Data Retention

We keep records as needed for operations, safety, taxes, and legal requirements. Retention varies by document type: job records may be kept for seven years, while site usage data is kept shorter. We securely store information to support ongoing services, audits, or claims in Boston, MA.

Once no longer needed, data is safely deleted or anonymized to protect your privacy. Retention periods comply with applicable regulations, ensuring we balance business needs with your right to have information removed when appropriate.

Your Choices and Rights

You can access or update your information by contacting us. You may request deletion of certain data, where allowed by law, or limit its use. Manage cookies through browser settings, though this may affect site features. To exercise these rights, send a written request to 385 Neponset Ave, Boston, MA 02122, United States.

We’ll respond promptly, verifying your identity to protect your privacy. Our team in Boston, Massachusetts, is committed to giving you control over your information while maintaining service quality.

Security

We protect your information with restricted access, employee training, and reasonable technical and physical safeguards. Data is stored securely, with measures like encryption and locked storage. While we work hard to prevent unauthorized access, no storage or transmission method is fully secure.

Our team in Boston, MA, regularly reviews and updates security practices to keep your information safe during restoration projects. We limit access to only those employees or partners who need it to deliver services or meet legal requirements.

Children’s Privacy

Our services and https://waterdamagebostonma.info/ are not directed to children under 13. Accounts are intended for adults or authorized representatives managing restoration projects. We do not knowingly collect or store information from children.

If we learn such data was collected, we delete it promptly. Parents or guardians in Boston, MA, should contact us if they believe their child’s information was submitted. Our focus is on providing professional restoration services while ensuring compliance with privacy laws protecting young users.

Data Transfers

Your information may be processed by vendors outside Boston, Massachusetts, to support restoration services, like software providers for scheduling or billing. We use contracts and safeguards to protect data during transfers.

All vendors must meet our privacy standards, ensuring your information remains secure. We take reasonable steps to verify that data is handled safely, no matter where it’s processed, so you can trust our commitment to privacy while we deliver quality service in Boston, MA.

Changes to This Policy

Boston Water Damage Pros may update this policy to reflect changes in our practices or legal requirements. The latest version will always be posted on this page. By continuing to use https://waterdamagebostonma.info/, you accept the updated policy.

We encourage you to review it regularly to stay informed. Our commitment to protecting your information in Boston, MA, remains firm, and any changes will prioritize clear communication and your privacy during restoration services.

Contact Us

For privacy questions or requests, please send a written letter to 385 Neponset Ave, Boston, MA 02122, United States. We’ll respond promptly to address your concerns. Our team in Boston, Massachusetts, is dedicated to protecting your information and ensuring clear communication. Please include your contact details and a description of your request so we can assist you efficiently while maintaining the security and privacy of your data during restoration projects.

Definitions

Personal information: Data that identifies you, like name or address. Processing: Any action taken with data, like collecting or storing. Service providers: Partners or vendors helping deliver restoration services.

Cookies: Small files tracking site activity to improve user experience. These terms help clarify how we manage and protect your information during our work in Boston, MA, ensuring transparency and trust throughout the restoration process.