Terms and Conditions
Acceptance of Terms
By using https://waterdamagebostonma.info/, you agree to these Terms and Conditions as posted. Boston Water Damage Pros may update these Terms, and the latest version will always appear on this page.
Continued use of the website after updates means you accept the revised Terms. These Terms apply to all users in Boston, Massachusetts, and govern your interactions with our site and services. If you do not agree, please stop using the website. Our goal is to provide clear rules for fair and transparent service delivery while protecting both you and our business.
Services
Boston Water Damage Pros offers water damage restoration, including drying, mold prevention, and repairs in Boston, Massachusetts. Services begin with on-site assessments to evaluate damage and plan work.
We may use third-party vendors, like subcontractors, for specialized tasks. Service availability depends on project size, location, and our schedule. We aim to meet your needs but cannot guarantee specific timelines or outcomes due to factors like property conditions or vendor availability. Our team, founded in 2015 by Charles Phillips and Mel Stiles, works to deliver quality results tailored to each job.
Quotes, Billing, and Payment
We provide estimates based on initial assessments, but final invoices may differ due to unforeseen issues or change orders. Deposits may be required before work begins. We accept major credit cards and bank transfers.
Payments are due upon invoice receipt unless otherwise agreed. Late balances may incur fees after 30 days. Disputes must be raised in writing within 15 days to 385 Neponset Ave, Boston, MA 02122, United States. We aim for transparent billing, ensuring you understand costs for restoration work in Boston, Massachusetts.
Insurance and Claims Assistance
We assist with insurance claims by providing photos and detailed documentation of damage and repairs. This helps you submit accurate claims. However, insurer approvals and payments are decisions made solely by your insurance provider, and Boston Water Damage Pros cannot guarantee coverage or reimbursement.
We work with you to supply clear records but are not responsible for claim outcomes. Our team in Boston, Massachusetts, focuses on delivering quality restoration while supporting your insurance process with accurate, timely information as needed.
Scheduling, Access, and Site Conditions
We schedule work within agreed windows, requiring client access to the property. You must provide utilities like electricity and water and secure permissions for entry. Hazardous conditions, such as unsafe structures, may pause work for safety.
Pets and minors must be kept away from work areas. We may halt work if conditions, like mold or electrical risks, require additional precautions. Our team in Boston, MA, coordinates with you to ensure smooth access and safe, efficient restoration project completion.
Health and Safety
Our team follows IICRC standards, using personal protective equipment, containment barriers, and negative air systems to ensure safe restoration. We apply EPA-registered disinfectants when needed to prevent mold or bacteria.
All work complies with Boston, Massachusetts, regulations for health and safety. Employees are trained to handle water damage safely, minimizing risks to you and your property. We prioritize safe worksites to protect everyone involved, maintaining high standards throughout each project to deliver quality results.
Customer Responsibilities
You must remove valuables from work areas when asked and disclose preexisting issues, like prior water damage or structural problems. Follow our safety instructions, such as keeping pets and children away. Adhere to drying guidance, like running fans or dehumidifiers as directed.
Promptly report concerns to us in writing. These steps help ensure efficient, safe restoration in Boston, MA. Your cooperation allows Boston Water Damage Pros to deliver quality work while protecting your property and our team.
Warranties and Disclaimers
We offer a limited workmanship warranty for one year on restoration services, covering defects in our work. Exclusions include preexisting damage, normal wear, hidden conditions, acts of nature, or third-party failures.
No warranties apply to materials or equipment provided by others. We aim for quality but cannot guarantee outcomes beyond our control. All claims must be submitted in writing to 385 Neponset Ave, Boston, MA 02122, United States, within the warranty period.
Limitation of Liability
Our liability is limited to the amount you paid for the specific service. We are not responsible for indirect or consequential damages, like lost profits or property value, to the extent allowed by law.
This protects both you and Boston Water Damage Pros while ensuring fair accountability. We strive for quality restoration in Boston, Massachusetts, but external factors may impact results. Any claims must be raised in writing within 30 days of service completion.
Cancellations and Rescheduling
To cancel or reschedule, notify us in writing at least 48 hours before the scheduled service to avoid fees. Emergency work may have different rules due to urgency.
Fees for late cancellations may apply, based on costs incurred. Send requests to 385 Neponset Ave, Boston, MA 02122, United States. We aim to accommodate changes while maintaining efficient operations in Boston, MA, ensuring your restoration project proceeds smoothly with clear communication.
Intellectual Property
All text, images, and logos on https://waterdamagebostonma.info/ belong to Boston Water Damage Pros or our licensors. You may not copy, reproduce, or use them without written permission.
This protects our brand and content created since 2015 by founders Charles Phillips and Mel Stiles. Unauthorized use may violate copyright or trademark laws. We encourage you to enjoy our site in Boston, MA, but respect our rights to control our materials and identity.
Privacy and Data
Our Privacy Policy, available on https://waterdamagebostonma.info/, explains how we collect and protect your information. Job photos and reports are used for restoration documentation and insurer reviews.
We may share data with service partners or insurers, with your consent, to complete work. Data is handled securely and never sold. For details, review the Privacy Policy or write to 385 Neponset Ave, Boston, MA 02122, United States. We prioritize your privacy during restoration in Boston, MA.
Third Party Links and Tools
Any external resources mentioned on our site are provided for convenience only. Using them is at your discretion, and we are not responsible for their content or performance. Boston Water Damage Pros does not endorse or control third-party tools or services.
Always review their terms and policies before use. Our focus remains on delivering quality restoration in Boston, Massachusetts, while ensuring you have access to helpful resources when needed for your project.
Changes to These Terms
Boston Water Damage Pros may update these Terms to reflect changes in our practices or laws. The latest version will be posted on this page. Continued use of https://waterdamagebostonma.info/ after updates means you accept the revised Terms.
We encourage you to check this page regularly to stay informed. Our commitment to clear, fair terms for users in Boston, MA, ensures transparency while we provide restoration services tailored to your needs.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Boston, Massachusetts, with disputes resolved in its courts. Before formal action, we require a 30-day good faith negotiation period. Send written notice of disputes to 385 Neponset Ave, Boston, MA 02122, United States.
We aim to resolve issues fairly and quickly to maintain trust. This ensures clear rules for resolving concerns while providing restoration services in Boston, MA, with accountability for both parties.
Contact
For questions or concerns about these Terms, write to 385 Neponset Ave, Boston, MA 02122, United States. Include your contact details and a clear description of your inquiry. Our team in Boston, Massachusetts, will respond promptly to address your needs.
We value clear communication and aim to assist you efficiently while maintaining transparency about our restoration services and these Terms and Conditions for all users of our website.
Severability and Entire Agreement
If any part of these Terms is found invalid, the remaining parts remain in effect. These Terms are the entire agreement between you and Boston Water Damage Pros regarding https://waterdamagebostonma.info/ and our services.
No other agreements or promises apply unless written and signed by both parties. This ensures clarity and fairness for users in Boston, MA, while protecting both you and our business during restoration projects and website use.
Force Majeure
Boston Water Damage Pros is not liable for delays or failures due to events beyond our reasonable control, like natural disasters, power outages, or government restrictions. We will notify you promptly and work to resume services as soon as possible.
This ensures fair expectations for restoration projects in Boston, MA, while accounting for unforeseen events that may impact our ability to deliver services on schedule or as planned.